Tuesday, May 29, 2007
TCF Bank Reviews
I'll start by saying of all of the banks I have had accounts with in the past 10 years TCF Bank is by FAR the worst. I'll start from the beginning.
Back in the early 90's I was getting to the point where I needed a bank account. I was young (under 20) and had been living paycheck to paycheck and had just been cashing them at the local currency exchange. I was starting to get some bills and figured it was time to get a checking account so I could write checks to pay the bills and start living like an adult.
My hours were all over the place - I was working nights, weekends, days...it changed from week to week. Because of that, and generally being poor, there were two things I was looking for in a bank - hours and fees. I needed a bank that had late hours, convenient ATMs and low or no fees. AT that time TCF was one of the only banks in my area offering everything I was looking for. They had a TCF Bank branch in Cub Foods which was on my way to work, late hours and an ATM or two right in my area. I though I found the perfect bank and opened my account right away.
Within the first year TCF had "lost" two of my deposits, both of which I had made in person in the bank. Everyone, banks included, makes a mistake or two from time to time. What really ticked me off about TCF was their attitude of "it must be your fault, we're perfect". Because of those "lost" deposits I ended up bouncing 4 checks - two of which were to another company where I had an auto and personal loan. Because TFC dragged their feet in getting my issue resolved (even though I had deposit receipts) I ended up paying penalties with my loan company and was just generally embarrassed when my bounced check was taped to the register at the gas station I stopped at every day. Eventually it all got sorted out but I still ended up looking bad and going through a ton of aggravation.
I moved out of state about a year later to a state that did not have any TCF Banks so I closed the account. About 5 years later, I moved back to my home state for a new job. I figured my nightmare of banking with TCF was a thing of the past...and since there was a TCF Bank almost right across the street from new job I decided to open a new account with them. I was staying in temp housing while I was looking for a new place so I used my parent's address when I opened the account.
The first big issue came up about a year ago, 4 years after opening the account. I was in the bank to get a cashiers check for the closing on my new house which was taking place the next morning at 10:00. After about 1/2 hour in line I finally made it to the counter. The guy working the counter was nice enough and took all my info and had my cashiers check ready. Since it was a large amount their policy required him to have another teller/supervisor sign off on it. After a few minutes of behind the counter conversation the supervisor came back and told me they could not give me a cashiers check because the address on my driver's licence did not the address on my account. I explained that the address on the account was my parents house and pointed out that I had not changed the address associated with the account since I opened the account. I also explained that I was closing on my house the next morning and absolutely had to have my cashiers check, no exceptions. She stated if I could show another form of photo ID she would be able to give me the cashiers check. That seemed odd to me as I didn't think my identity was in question...I knew my secret PIN, answer to secret question, last 3 deposits and withdrawals, my online access login info, had 5 credit cards + a DL with my names, etc, etc. Apparently none of that mattered so I got back into my car and drove to my house to get my state ID....which had the same address as my DL.
When I got back to TCF and gave the supervisor my state ID she said that would not be sufficient because it also had the "wrong" address. I almost went off the deep end. I told her she did not tell me the address needed to match, she just needed a second piece of photo ID. She was still pushing me back so I made myself clear. I told her I was not leaving the bank without a cashiers check or all of the money in my account. After a few minutes of basically arguing she disappeared to an office and I saw her pick up the phone. She came back about 5 minutes later and agreed to give me the cashiers check saying a regional manager had approved it.
WTF. Instead of just calling the regional manager to get a pass on their stupid policy in the first place this TCF branch supervisor decided to put the customer, me, through a few hours of aggravation. End result - I got my cashiers check and closed on my house. I was pissed but the happiness of new house made me forget about my horrible TCF experience.
I moved into my new house and then changed jobs. Now I was about 75 miles away from the closest TCF branch so I depleted the account down to about $1 using my TCF debit card. I then called TCF to close my account. I was told I had to come into an office in order to close an account. When I asked why, the TCF rep I was speaking with said I had to sign some documents. I asked if they could just be faxed to me (explaining that I lived 75 miles away) so I could sign and fax/mail back and was told no, I had to physically come into a branch. I figured the hell with it, I'll just abandon the account. It's only a dollar or so and not having to deal with TCF Bank again is worth 100 times that.
Fast forward about 4 or 5 months. An item I had purchased with my TCF card broke. I returned it via UPS. About a month past and I had not received my exchange. I called the company I sent them item to and was told they no longer carries that item so they had refunded the card I made the purchase with. Sure enough, it was the TCF card.
Fortunately I still remembered my TCF online banking info. I logged in and was greeted with a surprise. About a month after I had abandoned my TFC account a company attempted to charge my account $10.00 (it was an unauthorized charge) which overdrew my $1.00 balance. TFC hit me with $70 or so in fees, closed the account and turned it over to collections. They claim they mailed me various letters letting me know about...I've yet to see them. Anyway, when the refund (it was over $300) hit my account they reopened it, took out what I owed them, then closed the account again. Nice of them wouldn't you say?
I gave the local TCF phone number a ring and was greeted by someone who was in day 1 or 2 of training. They were reading off a script and it was painfully obvious. I went through all the verification questions and then got lay out my case. Basically it went like this;
Me - You can just mail a check for the amount in the account to the address on file with the account.
TCF Bank - I'm sorry, if you want the funds from this account you'll have to come into a TCF Branch.
Me - Why? I live 75 miles away.
TCF Bank - That's our policy sir. You have to sign some paper work.
Me - Can you fax me the paper work and I can sign & fax back then you can mail the check?
TCF Bank - No, but sometimes a manager can maker an exception since you're out of the area.
Me - Put me on with a manager.
At this point she puts me on hold and about 10 minutes later I get "Charlie" who listesn to me make my case again. I'm about 30 minutes into the call at this point. "Charlie" then proceeds to tell me that he can't mail the check, a regional manager would have to approve it. I tell him to transfer me to a regoinal manager. Of course "Charlie" says the RM is out so he can't. I ask "Charlie" if I can just reopen the account. I actually have my TCF debit card still so I could just go get my funds from an ATM. Charlie says "sure, all you have to do is come into a branch..." and I stop him right there. We've already covered the reason(s) why I don't want to come into a branch.
Charlie takes my number and assures he will call me back the next day after he's spoke with a regoinal manager. No big surprise here...that was almost a week ago and no call from "Charlie".
TCF should take a lesson in customer service from Citi Bank. I had a savings account with them that I wanted to close so I could consolidate my savings. I called them up, told them I wanted to close the account and after I verified my security questions they said no problem. Two days later a check showed up in the mail for the full amount of my savings. No run around, no hassle. Just the opposite of what I got with TCF.
So here I sit with a closed TCF Bank account that still has a few hundred dollars of my money that TFC refuses to return to me. I'll post an update if that ever changes. I guess that's what I get for banking with them on and off for the past decade. The more people I talk to, the more it seems like poor service is the norm for TCF Bank. I spoke with some friends who have banked with TFC in the past (none of them do anymore) and without exception everyone of them had at least one horror story.
I decided to set this site up so people can share their TCF Bank experience - good, bad or otherwise. How has TCF bank treated you? Post your TCF Bank review for the benefit of all.
ive been much happier with my local bank.
Chase is also working its way on to my crap list.... Time will tell.
Nice to know someone cares enough to give them some bad press.
My check was for well over $1,000. It was a down payment for a house.
My issue was the fact that there was no question about who I was. I
- Knew my pin
- Had my TCF card
- Had photo ID and DL
- Could access my online bank account.
- Knew all the most recent deposits
- Knew all the most recent deposits
- Could name monthly transactions that were reoccuring
- Knew the answer to my secret question
Had my checkbook and everything else to prove I was who I was. My address had never changed and I had made numerous transactions for well over $1,000 during my time with TCF. One employee was even ready to give it to me, it was the "manager" who decided to be a pain.
People move all the time and denying a long time customer an important check (my own money!!!) over something so minor is the wrong way to treat a customer.
The bottom line is they gave me the cashiers check anyway ~ so who's breaking the "rules"?
I'd also say that had this been first "issue" with TCF I would have been ticked but just forgot about it in a few days. That's not the case though. TCF has a history of treating it's customers like garbage. As a matter of fact, the condescending attitude in your post makes me believe you really are a TCF employee. "We're better than you" attitudes tend to be par for course for TCF employees. Do they teach that during training or are they just really good at hiring people that can't interact with customers?
Thanks for posting and backing up my point about the poor customer service attitude that seems to go hand and hand with TCF. I'll let you get back to all your "whining" customers.
Did you ever see the movie Superman II with Richard Pryor? The idea was to filter all the half cents floating around in the computers. Well, TCF has done the same thing by developing guidelines that take the banks position over the customers position.
Remember, the bank works for you, you don't work for the bank. They are supposed to be providing you a service at a reasonable cost, not try and squeeze every last penny from your account.
Some of their shady guidelines include:
1. no amount of cash deposited after 3pm will be available for 24 hours. This is absurd. You deposited CASH! and now you cant pay any bills with it for 24 hours. Why bother depositing it in the first place.
2. Variable posting dates. There is no guidelines for when a deposited check will post. Some three days, some 7 days. The issue arises when their online site or automated phone system tells you the check has posted and the funds are available. After speaking with a representative, she said both of those system are lying and the only way to get a true balance was to call and talk to a representative. This is very unreasonable. I have lost 100 dollars in the last week because of this. Checks used to post in 3 days, without notice, its up to 7 days.
3. Posting items in order to maximize bank fee revenues. TCF will post withdrawal first for a given day, then post deposits. So if you have a couple checks out and they post the same day as the funds become available from a deposit, TCF will first withdrawal the checks to see if you account will dip into the negative, then post the deposit and collect a fee.
I advise anyone considering joining this bank to say clear.
And for those employees of this bank or any bank that treats is customers like cattle; You don't like being yelled at, quit. Your working for idiot's and your always going to be the one who takes the heat. You think the CEO of your bank is sitting back listening to rightfully so irate customers, please. You want sympathy, look it up in the dictionary between shit and syphilis.
For me, I am going to find a way to cash business checks at the bank they are drawn at, then take my cash put it in a nice box right next to my pistol and smile.
I would recomend TCF Bank to anyone!
Glad to see people are leaving some positive comments to balance out all these negative ones.
To all you complainers... KEEP A REGISTER and you will not get fees at TCF or anyother bank. Grow up and take some responsibility for your actions. There are many people who live there lives never getting banks fee's and others who get them all the time and complain complain complain..... putting the blame on the bank for your own "forgot" checks or card transactions. Whatever happened to not spending money until you actually have it...
The fact of the matter is that only your drivers lic.and your pin are the only accepted form of identification that you listed. your online banking information is useless in proving who you are... the account activity does not prove who you are, and checkbooks are stolen all the time. Its called the Patroit Act and ALL banks have to follow it not just TCF. What if someone stole your wallet, had your checkbook they would have your card, check register with all the account activity, credit cards, drivers lic, and all your account info... what if they would have gotten that check instead of you... then you would be blogging about how they don't have strick enough policies on identifing there customers... I guess you would just bitch about anything and everything because it is there fault and not yours right?
Nope, wouldn't be complainging at all. Citi Bank handles things like a real bank should, TCF makes every effort to make it difficult for you to get your money from them.
MY DL / address was fine with them for years and was even fine after the event I posted about above. You either have a policy or you don't. If my DL is fine one day it should be the next day too.
I'm the customer (x customer in this case) and it's my right to express my view on TCF treats it's customers. It's not just me...look at all the comments above and this isn't even a month old yet...
Looks like the two main issues are:
TCF makes things harder on it's customers than they have to. You don't need to physically go into the bank for everything.
A lot of TCF employees appear to be poorly trained or have bad attitudes...or both.
I banked with TCF for a year before I left for another bank and found both of the above issues to be true.
Says the loser who posts something on a TCF thread not even relating to TCF. Smells like a TCF employee to me...sounds like one too.
I moved all my accounts out of TCF a few years ago. I was tired of being treated like it was a privlage to keep my money at TCF.
When traveling I met a lot of very nice and professional TCF tellers over the years but the ones at my local branch were just jerks.
Like every other company they have some good employees and some bad ones. That's just how it is with big companies like TCF.
Thats totally true. When anyone goes into an establishment totally off there rocker mad, no one will bend over backwards to help you, but on the flip side if you are polite you will receive better treatment. That will happen at TCF or any other business. Think about it before you all jump on me, do you feel the need to help someone who screams at you for thing that you had nothing to do with? If you disagree you must be lying. You could not honestly tell me you enjoy getting screamed at by compleate strangers and feel some higher calling to help them.
Daughter #1 graduates from High School, enrolls in college, college "gives" her a TCF checking account. We close said account ASAP because I hate TCF and CEO/Chairman Bill Cooper is a first-rate douchebag. Not to mention that wife thinks daughter should handle cash so she can get an appreciation for money. Daughter has a TCF savings account (for years) with wife's name on it too. Jump to last week.
Daughter goes to Paris for a graduation present - kid and parents saved for years, kid never came home drunk, pregnant, arrested, or suspended, so I am good with this. Prior to leaving everyone tells us "screw travelers checks, get a cash card". So off to TCF goes wife and daughter, wife's name comes off account, daughter gets cash card, activates card, and is assured that card will work in Europe. Jump to 07/04.
Daughter emails from Paris, no money card won't work. I call TCF, they say savings account accessible only at TCF machines. Daughter all alone in Paris, can't get her $$$, so dad sends money via Western Union.
TCF can lick my scrotum, and Bill Cooper is a giant douchebag.
Check out his campaign donations and the fact that he lets the pwerline blog operate out of his business.
Cooper once went to the State Appeals Court to contest a speeding ticket. He badmouths the very city that provides 400,000 customers, and eats babies. Ok, so I made up the bit about babies, but it could happen
Here are the phone #s for the location I dealt with since they seem to keep these under lock and key and actually wouldn't give me their phone number. What kind of business won't give out branch phone numbers!?
I suggest calling them in regard to your issue when you have about 30-45 min with nothing to do and after you have taken some type of muscle relaxer so you don't become furious with their incompetence.
No wonder the employee (Lesly Bowwer) who posted 2 above me actually banks with Wells Fargo. It is also not surprising that their posting is riddled numerous grammatical and structural errors indicative of an education that plateaued at 3rd grade. That seems consistent with every other employee I talked to. Then again, how smart is a person who posts (using their name even) on a blog about their employer, that they are not only an employee, but also that they use a competing bank.
I mentioned in a previous blog that they allowed a substantial sum to go from my account with out authority. This lapse of security will cost them, it's only a matter of time, court costs and a semi intelligent judge and or jury and I'm in the money. They simply refuse to accept responsibility an as such are dummer than I thought. Do yourselves a favor. Open an account at a credit union, and never assume your funds or identities are safe at TCF....
returned. I am most upset and I only found this out after I called the bank to get an update on the stolen check. I have other experiences with poor customer service this just tops it off...........so I shopping for a new bank, any suggestions?
I have been with TCF for 18 years off and on. It is a real trick to stay within their guidelines.
I have two accounts. For several years. I would go in one day and all the relationships I had established had been removed because if their turnover.
It's like a basic training camp for all the Eastern Indians and Hispanics in Chicago, nothing against them, but TCF puts the fear of God into them, they are all affraid of making any mistakes. They follow the rule book verbatem.
That is why I see some of the TCF prime tellers and managers working at other banks in the area.
The people are not employees they are ROBOTS.
I had a friend who had a few thousand lifted from her account by a crooked teller. She was found out after several months, she was caught taking money out of her account.
In another instance I had several personal experiences with the 2PM cut off time for their days cutoff of all business.
also on several occasions they held deposits of up to $10,000 cashiers check I deposited, held it for seven days?
I had to accept their explaination and paid their $60 in NSF fees as the funds where in my account but had not cleared after four days?
I'm retired now and no longer accept their crap. I fight for every penny they try to screw me out of.
So my friend your not alone, I'm still with them, I must be loyal to their growing pains, or plain stupid? A TCF groopy.
I have bank accounts at three different banks and I have never had such an issue because I know their policies. I live paycheck to paycheck and several bills and I do just fine with my banks. Money makes the world go round so it should be a priority to keep track of your finances like adults and deal with problems as adults.
Working in the feild of customer service I agree with the other who said if you think something is wrong dont go screaming with an attitude cause you wont be helped and youll get the same attitude back. What do you expect. I have never had a problem that wasnt resolved cause I dont freak out blaming others for my mistakes.
By the way xtcfcustomer , you already said that you didnt change you address from your parents address so no wonder you didnt get the forms. And so what if you had all your other cards and ids or whatever, what if your purse had been stolen someone else could have all of that as well and do you know how easy it is to take over someones identity these days. I mean come on, how often do you have to sign a recepit if its less than $20 or even get asked for your ID when purchasing something from any store. Although it was pointless for them to have you go home for another photo and then that wasnt sufficient enough for them.
they have the worst online bank
system and customer service gives
you a different answer every time.
The principal balance is not updated after I have deposited my
paycheck in every week. when you deposit into a line of credit..it pays on the principal, but doesn't adjust the balance or reflect on statement..Do not get a heloc with tcf bank...I should have gone with Wells Fargo..more uptodate...
Agree: All banks have different policies that can be aggravating, that's why you have to weigh the pros and cons before choosing the one that is right for you.
Disagree: I consider myself to be intelligent and have always given excellent service, but it is so difficult to force yourself to be nice to anyone who is cursing at you and belittling you while you are trying to make a living.
Agree: TCF does have some inexperienced people working for them, but there are goods ones too. When people are inexperienced they are unsure of how to handle volatile situations and it doesn't help to be screaming at them and calling them names, which happened to me almost everyday.
Disagree: It's not just the staff, it's your responsibility to take ownership of your own mistakes and then to have some respect for the people that would be willing to help you if they could just get you to stop shouting for 2 seconds.
All in all, it wasn't a bad job but I got tired of all the customers who don't know how to act like decent human beings in a crisis situation. I to live paycheck to paycheck and know what it's like to have money taken away that you can't survive without, BUT when it's my fault, I admit it and ASK for some leeway, if it's not my fault then I am firm but not belligerent. Let's learn to control our emotions, it will get you alot further in life.
Final Thoughts: TCF is mostly geared for two types of customers:the very wealthy and the very poor. It is an extreme difference, but true. If you fall somewhere in the middle, take the time to research different banks before choosing. I can't believe how many people would open an account with us at some booth or at their school without even giving it some serious thought. Are you kidding?? I spend more time than they did deciding what to wear in the morning. We are talking about your money.
Never use this joke of a bank.
all my coworkers laughed when they knew i was using TCF coz they knew how bad the service was and advised me to get anoter bank. Didnt know TCF was this bad!!!!
What kind of professionalism is that? I demanded all three of his accounts be closed, and I took my family's business elsewhere.
When I went to close my accounts, she tried to get my husband and I to open a checking account! She said 'its all a numbers game.'
Avoid TCF at all costs, especially the White Bear Lake office and RY MEAK.
" OH THAT RIGHT, I KEEP A REGISTER, I ALWAYS HAVE MONEY IN MY ACCOUNT TO COVER ANY TRANSACTION, AND I TREAT TELLERS AND ALL EMPLOYEES WITH RESPECT."RESPECT IS SOMETHING ALL OF YOU SHOULD HAVE FOR YOURSELVES INSTEAD OF COMPLAINING
This people are so F**King stupid. ON four different occasions I could not get money out of my account because my pin # was supposeively wrong. However, I choose only one 4 digit pin so whats the problem? They tell you they have resolved problems when in fact they have no idea what their doing. Don’t dare go to another branch to try and solve your problems because you will confuse them even more. They sent my checks and check card to the wrong address somehow, probably because the women that started the account didn’t even understand the banks policies. I had to tell her because of a previous mix up that TCF Bank doesn’t send Check cards to PO Boxes, but they still managed to send it to some random person to go shopping with. Then they deny any involvement. I also have crack heads trying to commit fraud calling me from Wisconsin numbers claiming to me TCF representatives and asking for my account information. This bank is by far the worst bank ever. You would be better off burying your money in your yard then letting these corporate F**KS touch it.
TCF FOLLOWS ALL FEDERAL REGULATIONS AND GUIDELINES. VERY FEW EXCEPTIONS ARE MADE FOR ANYONE. I had an extremely good customer of mine, who was worth well over 3 million (in TCF alone) ask for some leway on a check, I personally had to literally fight for this gentleman to get what he wanted. I was later told that the only reason anything was allowed to be done was becasue I vouched for this gentleman and I had been with the Company for 3 years...
So, does TCF have issues? YES. Does every bank have issues? YES!!! Do I agree with everything TCF does? no not at all but they are a generally good all around bank who is willing to give sencond and even third chances to people who would never be able to get an account anywhere, besides maybe the Un-bank...
Anyway, TCF is comparable to every other bank out there, and as far as I am concerned, the biggest problem with banks these days is the way they steal your money. For example, if you happen to make an error on your account and you have, say, 5 items come in, four of which are small and one is big, but only have enough money to pay the 4 small items (but are short on the amount needed for the big one), logic would dictate that the four items be paid first because there is enough money to easily pay them, and then the large item be paid or returned and your account charged ONE overdraft of NSF fee. But that is NOT what happens. Instead, all these banks have the policy of paying the largest checks first, which subsequently generates the most amount of revenue to the banks. It's Basic Highway Robbery & Screw the Customer 101. What I don't get is that everyone knows the banks are doing this and no one will do anything about it. TCF does it, National City does it, Bank One did it, etc. EVERY bank out there does it. Show me one that doesn't, because if one exists, I want to bank with them!
Their management will stand right in front of you and lie to your face that "any cash transfer from your savings is available immediately". As of yesterday, all the cash I transferred the day before was STOLEN by TCF yesterday because seven transactions for a total of $42.00 hit my account AFTER my transfer, and they did not post my CASH until the following day. So far they have charged (STOLEN FROM)me $231 in NSF fees. I transferred more cash over yesterday which again they tell me is "available immediately" but since they stole all my money the day before, I'm sure I'll be seeing more NSF charges EVEN WHEN THEY HAVE MY CASH IN THEIR BANK!!!
I can't believe a financial institution is allowed to legally operate this way. I tried to close my three (3) accounts with them last night but because I have "current penalties" they won't let me touch my accounts until everything is "cleared up" which really means "UNTIL THEY ARE DONE STEALING MY MONEY". IT'S CASH!! MY CASH!! MY HARD EARNED CASH THAT I PUT IN THEIR BANK, THAT THEY POSESS, THAT THEY WON'T PAY ANY CHARGE AGAINST WHILE THEY FINE ME FOR EVERY TRANSACTION! IT's CASH!!!! Not check deposits!! CASH!! I have never been so upset in my life!
Here is a thought, when you do not understand a charge, a banks policys, or practices stop in a branch and ask WHY? Not with a chip on your shoulder, not with a raised voice, just nice and calm. You will get much farther with the employee , they may actually want to help you understand, and with the financial aspect.
I have banked with TCF for 15 years now and I am the first to admit that I am not perfect. I have gotten a few over draft fee's. Now I have follow what I stated above. I spoke with a customer service rep over the phone. I stayed calm, admitted that I made a mistake and asked for help. As it turned out, they reversed my 2 $33 dollar fee's! It was not hard. I treaded him the same way that I would like to be treated.... with RESPECT.
The snotty and rude customer service chick told me that we had used up all of our available funds paying bills and that we had NO MONEY available for the next 5 days. I went to a TCF ATM a half hour later and withdrew $180. WTF is that???
I can't stand TCF bank. Their policies do not match what actually happens in the account and their customer service and other employees are poorly trained. How am I supposed to know that when it says 'posted' it actually doesn't mean that it is??!! When it says posted and it's pertaining to a transaction where they're debiting money from your account, that means they took your money, but when it comes to money that they're depositing into your account, apparently posted doesn't mean that it's actually in there.
there's my tcf horror story. lol I think TCF is a third-rate poor excuse for a bank.
Well, I never recieved a call on the 17th and throught everything was good to go. So, about 4 days later, I attempted to utilize the online banking so that I can see what was going on with my account. Well, I wasn't able to log into the account, so I called customer service. They were extremely rude. They told me that I had to wait until I got my ATM card which was about 7 to 10 business days from when I opened the account. So, I thought it was stupid that this was the case. So I called back when a had a minute and got another answer, it took 24 hours for my account to be updated and then I would be able to use the account. Well, let me finish this part by saying that I got my card yesterday and activated it and I'm still unable to utilize their Online banking even though it has been over 24 hours. I wonder what the next excuse will be, the monkey that runs the crank that keeps the server going is tired and due to animal rights, we have to give him a brake!
Well, yesterday, I recived a nice letter via snail mail from them informing me that since my account was new, it would be 100% frozen until the 26th of September. Well, I went into the bank and was extrememly upset to say the least. I told them that I wanted to talk to the bank manager and I wanted to get this resolved because 1. I wasn't informed when I started the account that this was even a possiblity, 2. I got the letter on the 24th when it was sent out the 18th (did it come pony express?), and 3. I wrote checks on the account. She then told me that all the checks that I wrote were rejected for lack of funds in the account. I wrote less than $100 dollars in checks and had several thousand dollars in the account. How could I get hit with lack of funds in my account? Well, we freeze the account when they are new for security reasons. I asked if this was standard, she said yes, and I asked, why wasn't I informed, she said, I don't know.
Also, on a side note, while I was there, this poor lady opened a new account with them and was turned away fromt he branch because she had to go to the branch that she created the account at because it was less than a week since she wrote the check. She didn't left her wallet at home but had her driver's license and check book with her and she needed cash to get gas. Her branch was over 30 miles away. So, good luck!
I have had all the checks that I wrote bounce and now I'm having to pay over $100 for the checks bouncing which would have been prevented it. Also, I have payments made via PayPal and they have bounced as well. I have 100% feedback on eBay on a business account that has been built for over 7 years and if the persons that I've done business with aren't understanding, all it takes is one to distroy what I have built for over 7 years.
I called customer service last night and let me say - unhelpful to say the least. Well, I spoke to the person who handles starting up business accounts and she told me that the teller in her own words - didn't know what she was doing and did me a dis-service. I don't care what industry you are, you never let the customer know your company's dirty laundry because it is unprofessional and it doesn't sit well with the customer. So, I got to her supervisior and he promissed me I would hear from the bank manager and the regional manager about what has happend and they would cover the cost of the fees for the bounced checks. I told him I wasn't worried about that, I was more concerned about my feedback on eBay since I do business there. Well, his response was on behalf of TCF, we appoligize for this. I told him whatever - the only thing I'm looking forward to is when my account becomes open on the 26th, I'll be in the lobby the instant it opens and close my account.
I still have heard nothing from the branch manager and the regional manager like they promised. I will be closing my account immediately when my funds are released from their "Security Freeze." I would highly recommend that anybody who is looking for a bank to STAY AWAY from TCF and go to a professional bank like Bank of America or any others. I will be doing it. Don't waste your time, money, or business on their stupidity. I wouldn't let them hold a child's piggy bank.
DON'T USE THEM!!!! GO ELSEWHARE!!!
I can't make it much simplier than that.
Thank you for listening to my story.
I wish not to offend anyone, but it horrifies me that people expect to persuade anyone with an angry comment about anything, and especially that others are agreeing.
Yes, I AM a TCF employee, and yes the bank has its flaws, but I am not writing this to defend my employer, rather to express my awe in the kinds of comments people leave in these online discussions.
I only looked at this site because I am currently researching TCF for I am writing a paper about it. It was as I thought that I would find more negative, than positive comments here. Historically, it has been the case that only people with a particular interest or a strong opinion about a subject will post things on such online blogs. Usually, it is those with the strongest attitudes, on both sides of the spectrum, which decide to voice their opinion. So, to whomever is making any type of a conclusion from this forum, I would suggest to ask around.
To those with the hoerific stories, I apologize for your inconveniences on behalf of all of us. It is true that the employee turnonver is tremendous, and that many of us don't really know what we are doing. Also, a certain level of miscommunication is definitely existent, but please don't brand us all as EVIL, for usually it is not the teller's fault that something happened to your account. Take nothing else from my comment, but please hold your temper while conducting business with us, or for that mather anyone. We know that you are upset, and we usually know why, so screaming, yelling, cursing or threatening won't help you in general, I would rather say it will hurt you.
Well, four hours later and still no phone call! They cashed the check, then tookit back out of my account claiming they never got it.
UNBELIEVABLE!!! Who's with me on a class action law suit? Anyone know of how to go about suing a bank for fraud? Because that IS what this is, right? I'm serious, email me if you want to team up to bring this ridiculous institution to justice!
I deposited a check in my account with over 2 grand in my account. The check had bounced and TCF charges me $15 for it? I had 2k in my account! Why is is my fault they didn't have funds? Return the deposit, fine, but don't charge me 15 bucks over something I have abslotely no control over. I caleld customer service and they said they wont reverse the fee and that in the future I should CASH checks at the check writers bank rather than deposit it at TCF!!! WTF?? Are you serious?? For the supposedly most convienient bank in MN, that is supposed to be convienient? I mean, why am I banking with you if I am not supposed to deposit checks with you?? effing retarded!!!
FOR THE NEXT PERSON, TAKE THE 15.00 OUT OF THE PERSON WHO GAVE YOU THE CHECK THAT YOU DEPOSITED THE BOUNCED IN THE HOUSE THAT JACK BUILT. CAN'T YOU FIND SOMETHING MORE CONSTRUCTIVE TO BITCH ABOUT. LIKE ITS THE BANKS FAULT THAT THE LOSER THAT WROTE YOU THE CHECK HAD NO MONEY IN THEIR ACCOUNT. YOUR A MOPE!!!!!
At this point I've basically given up. TCF has about $250 of mine in a closed account and thy won't return it to me unless I come into a branch office. As I've told them about 50 times now, I live about 100 miles away from the closest TCF branch and it's asinine to make a former customer drive that far to get money that's mine. If I move out of the country and this happens do I have to fly back to the US to get my money? I mean come on, every other bank I've ever dealt with doesn't have a problem returning funds when accounts are closed.
All I want is what's mine. Is that really too much to ask?
Thanks...but assuming you really are a TCF employee it actually kind of aggravates me. It seems you're saying TCF can mail my money back to me, they just choose not to? If I get in touch with you are you going to tell me to drive to a branch? I appreciate your efforts and if you do work for TCF they should look for some more people like you. If any of the TCF employees I had dealt with actually gave a crap about me as a customer we wouldn't be here today, the issue would have been resolved. Getting my money from my account shouldn't be a "challenge" should it?
@ anonymous -
Setting this up took 5 minutes. writing the opening post took another 10. I've spent 5 minutes posting since then so grand total I have about 20 minutes invested.
And you're right - I could have driven to and from a branch 100 times by now, but I shouldn't have to. TCF should simply mail a check with the balance of my account to my house, it's not that complicated. I shouldn't have to talk to 10 different people. I shouldn't have to start a website that allows people to speak freely about TCF in order to get the correct action (returning my money) taken by TCF. TCF and all of the employees I dealt with should have shown some professionalism months and months ago and simply returned my money. Had that happened this site would not even exist.
The $250 means nothing to me, it's the principle of the issue at this point. Companies like TCF think they can treat customers and former customers anyway they want to without any repercussions.
And Tori's right on - don't like this site stop coming to it. I've received more than 50 e-mails from people thanking me for setting up a place where they could share their story about TCF and how they have been treated.
FOR THE NEXT PERSON, TAKE THE 15.00 OUT OF THE PERSON WHO GAVE YOU THE CHECK THAT YOU DEPOSITED THE BOUNCED IN THE HOUSE THAT JACK BUILT. CAN'T YOU FIND SOMETHING MORE CONSTRUCTIVE TO BITCH ABOUT. LIKE ITS THE BANKS FAULT THAT THE LOSER THAT WROTE YOU THE CHECK HAD NO MONEY IN THEIR ACCOUNT. YOUR A MOPE!!!!! As everyone can see by the way that you tried to clean this up and make yourself seem so neutral.You are obviously a person that either loves to create conflict or a tcf employee. p.s. find something else to do, other that start fires on a blog that you apparently have no time for.
Let me guess you gave no information about your daughter's upcoming trip to Paris, right? Who the hell , besides you, doesn't know that a visa ck card only works with a checking acct.
Because every other bank that I closed an account with didn't need me to physically come to a branch - they just closed my account and mailed me a check like I asked them to. TCF can do that too, they've told me they can.
Stay away from TCF.
I had a 755.00 check. I went and cashed it at my other back, Chase. I got the monies in $1.00, $5.00 bills. Took it to the teller that told me to cash it at a party store. I had the money all mixed up and backwards. She had to count each and every bill. I told her not to ever tell me to go to a party store again. Otherwise I would show up like that every payday.
Current day. My debit card was declined that Thursday. Uh-OH been there before. I got home logged into our account. We don't keep much in that account anymore. Just for our mortgages and other ACH withdrawals and about 1000.00 in free use cash. SO I knew that something wasn't right. We were in the negative 1500. Yeah 1500. The withdrew 994.61 without our authorization. All mortgages are up to date etc. That was last Wednesday. I have 671.00 in NSF fees. ACH withdrawals are bouncing as well as checks being returned. Today is Tuesday and I had to physically go into a branch since I couldn't get any answers from anyone over the phone. They withdrew the money for a house [ayment. A house payment that posted by check number 1867 in the amt of 1075.25 the same day. I was told that they aren't online with the mortgage company. They didn't know that the payment had been made. The can withdraw payments if they are 5 days late. That payment is due the 25th. The 29th is not 5 days. I was told that they would refund my NSF fees. I said yes you will as well as refund the 994. The payment was already made. This bank is screwed up. As soon as we get our refund we are not going to use that bank for a thing!
I opened a business checking account at TCF and provided a cell phone number--that had recently been activated and not given out to anyone else--for the business telephone when opening the account.
Well, a few weeks had elapsed and the TCF rep. who signed me up, called me several times and strongly advised me "... activate your business check card and do a couple transactions to get things going." I had not got my business going yet--still product sourcing--so, this account was not being used.
I did a couple of small transactions and found that I could not determine if they had gone through on the TCF Bank telephone system, unless I activated my Business Check Card--which, I did not want to use. I don't feel safe using this debit type card with my business account, but TCF ties them together with small business checking accounts.
I called TCF and was advised to activate my Business Check Card in order to allow their system to take my secret pin number.
About one hour after activating my card, I received a flood of text messages on my Business Cell phone number--keep in mind that I had not given this out to anyone else. Finally, by the next day I had received a total of 50+ text messages all from the same bogus number "10801".
After reading several of these spam text messages, I NOTICED I WAS ADDRESSED BY MY BUSINESS NAME, WHICH NOBODY ELSE WOULD HAVE KNOWN. The TCF rep. told me to put up a block on the cell phone for unsolicited mail/messages and reassured me they do not sell my private information.
As I write this, 24 hours after activating my TCF account, I am receiving a new spam text message about every 5 minutes! I can't even use this phone without being interrupted!
I know they have leaked my information and I am furious about it!
PLEASE, IF ANYONE ELSE HAS HAD A SIMILAR EXPERIENCE PLEASE LET IT BE KNOWN. PERHAPS, WE CAN TAKE LEGAL ACTION.
Bottom Line - TCF is deceptive, will do anything to get an account open AND my story is the epitomy of how IDENTITY THEIVES ARE ABLE TO OPERATE!!!!!
Any advice would be greatly appreciated. Thank you for reading.
I used to work at a TCF in Minnesota, and you are right - they do give higher "incentive" for opening joint accounts verses individual. The reason, they say, is because it makes it less convienient to close the account. I worked there through college, and if it wasn't for being locked into a tuition reimbursment contract, would have left long ago. They are horribly deceptive, and they intentially confuse employees who then confuse the customers. I have never had an account with them, and I recommend to anyone who sees this site to close theirs.
And yes, we also could open a joint account without all owners present - the customer present was then responsible for mailing the signed account agreement back in the mail. Great business practice, huh?! When I worked in the Cub Foods locations, we'd do that all the time for the teenage grocery employees.
Keep fighting - press them for a signed account agreement! If none exists, I'd move forward with legal action! The Better Business Bureau needs to shut this place down!
Hope you get them where it hurts.
1. I had a 450 dollar cash deposit "lost" and thank goodness I kept the slip or else I would have never gotten my money... still makes no sense to me how something entered into the computer could just disappear
2. At the branch I went to in Kenosha, WI they were always understaffed. The tellers were really nice to me, but there were never enough of them and the lines were always full... even during "peak" traffic times (makes no sense)
3. Told me that they would "pay" for my new checks because the ones I ordered were misspelled (and I did check for any errors before the request was submitted)- I never received my money
We now go through Associated Bank and I love it- their online banking rocks because it tells you immediately what your available balance and ledger balance is so you always know what cash is on hand... and they have a daily balance inquiry for easy tracking of your finances... haven't had any problems with them
Tcf are crooks..I have consistently been charged over draft charges in instances where 4 or 5 debits come through at the same time..What Tcf does is..They will pay the largest debit (as a favor to the account holder-so they say) this is a LIE..They pay the larger amount so that they can cause the other transactions to over draw the account at $33.00 each..I have paid hundreds in overdrawn fees because of this terrible deception. I wonder how many others have fallen victim to this..I am looking at claiming a class action suit..or at least a complaint with the better business bureau. There has to be a law against this.it feels like robbery..lets face it, we should not over draw our accounts..in this tough economy it is getting more and more difficult to make ends meet..but we should not have to be subject to highway robbery by our financial institute. If you have been a victim of this, please respond there is strength in numbers..I will fight them for this.
I am a TCF employee. I do not agree with everything they do. I am glad there is a place for people to vent about their issues with TCF. The only other thing I have to say is that although I understand that customers need to vent, I do not understand why some customers yell at employees, throw things at employees, threaten employees, swear at employees, or any of the like, why? I understand people get upset and I respect people's options good or bad about my place of employment. I guess this is just my venting... I come into work, I feel pretty good, I help some people and then a customer comes in... their account is negative, I give them a print out, I try to asnwer any questions they have, I offer suggestions, I listen to them. I check if I can reverse any fees for them my screen tells me that I can't reverse any fees at this time. I tell this to the customer... then out of no where the customer starts yelling, swearing, using personally offense language that I could and would never use in public... every word you could ever imagian comes out of their mouth. I try to help them but they are not listening to me... I want to help them... I feel horrible I can't. They leave the bank and I wonder why do people treat me this way? I understand people think TCF is the devil and that is fine... ok. If you hate us so much I would rather you found somewhere you liked, but seriously why? This is the only job I have ever had where I have been confronted with people who I have felt seriously threatened by... I know most customers aren't this way but some are... I just hope noone on here has done things like that because it makes a difference if your upset we understand and most of the time hopefully we try to help... if you yell and swear we just want you to stop yelling and if you don't we try to remove you from the bank as quickly as possible
To make a long story short, cash your checks at walmart and keep the money under your pillow.
Dont let anyone manage your money, you will pay for it!
Another thing they like to do is allow you to take money out, CASH - when you don't have it. We withdrew $60 when there was only $58 in there and they #1 gave it to us, rather than saying, uh.. no there is not $60 in there... and then #2 charged us a NSF fee. RIGHT TO OUR FACE. WTF? And the last thing... they let check card transactions go through even if there aren't funds.
Some of you will no doubt say this is my fault, I should have "kept a register" or known what I had in my account... well you are right, and I DID, at least I THOUGHT I knew what I had... but the way they time their deposits F***ed it all up. So it is their little way of making money. by screwing the customer. I wanted to add that to your TCF blog - because now reading all of this I won't bank at TCF, I won't bank at Wells Fargo and sure as hell won't bank with Compass.... we have gone to a credit union. Good luck to you.
TCF = Take Customer's Funds!
I have to admit, I love seeing people try taking advantage of the banking system and then it bites them in the A$$. I see it all the time by lying, cheating, stealing, kiting, scams, etc.
P.S. I don't work for TCF bank but do work in the banking industry.
For example, funds availability is implemented by banks to make sure they get the cash in their hands before letting the customer spend it. Because so many times before when there was not funds availability, customers would spend the money - check bounces - takes many man hours, lawyer fees, employees costs to recover what you irresponsible people do. If I had a bank I would have as many restrictions, regulations, and policies in place.
So that banking can continue to dehumanize the experience to even lower levels than the ones we customers experience today.
"and the supporting employees compensated."
So that scams such as "low to high reconcilliation", can continue to be refined so as to maximize "stockholder profitability"
To each and every TCF employee that has treated me with rudeness and disdain when asked a question or challenged a "corporate" policy that negatively treats a customer,
When you are finally sold off? I'm sure all of you will be treated as you have treated your bread and butter customers for years.
My pleasure will be in smiling to each and every one of you as I hold the door open as you leave unemployed.
Oh please give me examples of how technology is dehumanizing you. Let's take away direct deposits, online banking, computer systems that our 24/7 customer service use, our record keeping backed by technology to retrieve it, our check cards, our atm's, etc. Give me examples please and not just claims.
Scams such as "low to high reconcilliation"??? I don't want to assume what you mean so will you please elaborate on this scam.
Stockholder profitability? 99% of banks are publicly traded and for all I know, you are benefiting from this questionable scam from which you claim.
Now I do agree with you on rudeness, a lot of banks I have been to have this issue. Usually a cause from the mix of young kids and low pay. I don't think I would like being a teller for $8 having people continually yell at me. The lowest position in every company unfortunately will have rude people. I would like to see it change too, but lets not hold our breath.
Also, what do you mean by "finally sold off"? Welcome to America where the real owner's of this country are the owners of businesses. This is the land where anybody could become laid off or go through a merger.
"My pleasure will be in smiling to each and every one of you as I hold the door open as you leave unemployed." How nice of you to lump everyone together in the banking industry you cold-hearted individual. You come off as a George Bush supporter to me. How about you not vote next election.
ADP which handles our companies Direct Deposit services two weeks ago screwed up thousands of deposits one week before Christmas. Some folks didn't receive their deposit credits until mid-week the following week. Did ADP call its customers asking if this little "slip-up" would create a financial hardship to REAL people who worked REAL hours to earn REAL wages only to find they were REAL broke? No. Did they offer ANY sort of explanation as to what happened and that it would be rectified? No. Will we ever receive any sort of apology for the trouble and inconvenience caused? My guess is? No. Dehumanization.
Oh, you mean the 24/7 customer service computers that can't explain to me in the simplest of terms when something was TRULY reconcilled? Explain to me why YOUR computers can't even jive between your internal systems and customer on-line access? Dehumanizing.
Your ATMs are located in some of the WORST places I've ever been. Most of the time they're non-functioning. Dehumanizing on two counts... These are meant to replace Human tellers.
Shall I continue?
"Scams such as "low to high reconcilliation"??? I don't want to assume what you mean so will you please elaborate on this scam."
Actually? my goof. It's called "High to Low" reconcilliation. and it works like this:
Johnny has an account with your institution. A Checking Account let's say, Johnny has $200.00 available in this account. Johnny over the course of the week writes five checks for $25.00 each and one check for $176.00. each check arrives at the bank along with a check for deposit all on the same day. Instead of the bank clearing the five checks for $25.00 and then the $176.00 check, they choose to clear the $176.00 check first and then the five checks for $25.00. "High to Low" this little shell game racks the bank up a tidy little NSF "fee" X 4. The deposit? that's irrelevent due to bank fund availability "rules"
"Stockholder profitability? 99% of banks are publicly traded and for all I know, you are benefiting from this questionable scam from which you claim."
Yes, you're probably right on that point since I am a Mutual Fund investor. Which makes me an owner nevertheless. Would your management appreciate the tone your using with me right now? Which also reminds me, those of you that may have Mutual Funds with TCF as a holding might want to consider suggesting selling it for a more consumer oriented banking institution.
"Now I do agree with you on rudeness, a lot of banks I have been to have this issue. Usually a cause from the mix of young kids and low pay. I don't think I would like being a teller for $8 having people continually yell at me. The lowest position in every company unfortunately will have rude people. I would like to see it change too, but lets not hold our breath."
Yes and what business is dumb enough to put it's lowest paid employee right smack dab out in front as it's customer service representative? Yup. Banks.
"Also, what do you mean by "finally sold off"? Welcome to America where the real owner's of this country are the owners of businesses. This is the land where anybody could become laid off or go through a merger."
Exactly. and you too will soon be part of the chosen.
"My pleasure will be in smiling to each and every one of you as I hold the door open as you leave unemployed."
"How nice of you to lump everyone together in the banking industry you cold-hearted individual. You come off as a George Bush supporter to me. How about you not vote next election"
And you come off as nothing more than a TCF/Banking stooge that will shortly be taking up residence in the unemployment line.
The sad thing is my taxes will be paying for a portion of your benefits.
I'm sorry, I am appearing to give TCF representatives a bad name. Hehehe. I'm actually an accountant and I don't work for TCF. I also doubt I will be in the unemployment line ;-)
To comment on your examples:
- Example #1 (ADP)
I don't know who ADP is but if you decide to use technology for direct deposits you are inviting occasional technological errors into your life. Either you accept or decline. Also a free service.
- Example #2 (24/7 customer service) Can't complain too much here, this is a free service. I have never been provided inaccurate information from online banking at my bank. But then again it is another free service technological errors could happen. And if they do happen you have agreed to allow your bank adequate amount of time to fix the specific error. It's in your consumer account agreement.
- Example #3 (ATM's)
You should definitely shop around for a bank with the most convenient ATM's for you. And again, another free service.
"Yes and what business is dumb enough to put it's lowest paid employee right smack dab out in front as it's customer service representative? Yup. Banks".
Right off the bat....the retail industry does. I have not yet come across a business that does NOT put their lowest paid employees right smack dab out in front as it's customer service. I can't think of one right now anyway. The more of a position in a company - the less paid they will be. It's just a fact in the business hierarchy world.
I agree with you on stacking the withdrawals and getting od's for pending check card authorizations! What I say to everyone here is, when you know it's a bear trap - don't stick your foot in it!!! Banks truly capitalize off irresponsibility 99% of the time, As do most BUSINESSES! And yes, most of it is a cause of irresponsibility.
People, let's get our priorities straight. Lets stop complaining about how banks are over-capitalizing off their irresponsible customers and how their free services aren't up to your standards. Let's start complaining about and how to fix a broken health care system and other very important topics.
People will complain about free atm's more than how F*cked up the environment or even your city streets are. Things you pay for through taxes and the funds are being inappropriately used allocated incorrectly. People complain about gasoline, soooo monopolized but yet everyone still wants their big SUV's.
P.S. I will let you in on a little secret...if you really want to cripple the banking industry, don't spend more money than you have. Then they won't over-capitalize from your irresponsibility. 40% of bank revenue is from fees. When I was in college working full-time I enjoyed all the luxuries a bank could offer---for free!!!! How? don't overdraft!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank You for that disclosure. At least we now have a fair idea who butters your bread. I'm simply a consumer who's tired of the way banking has conducted their business for years and feels it's time for a change.
"To comment on your examples:
- Example #1 (ADP)
I don't know who ADP is but if you decide to use technology for direct deposits you are inviting occasional technological errors into your life. Either you accept or decline. Also a free service."
ADP is one of the largest (if not the largest) payroll services in the country. Because of the volume of ACP transactions which they handle they are also identified as a banking institution. I'm surprised that you did not know this being an accountant and all.
There is nothing free about this service to my employer.
"Example #2 (24/7 customer service) Can't complain too much here, this is a free service. I have never been provided inaccurate information from online banking at my bank. But then again it is another free service technological errors could happen. And if they do happen you have agreed to allow your bank adequate amount of time to fix the specific error. It's in your consumer account agreement."
"Example #3 (ATM's)
You should definitely shop around for a bank with the most convenient ATM's for you. And again, another free service."
Wow. Apparently someone hasn't used an ATM in the last 15 years. Free Service? Are you kidding me? The shift to banks using ATM's was born out of nothing more than shifting the cost burden of customer transactions to the customers themselves. Why should banks have to pay the cost of human interaction with customers when they can get all of us to saddle up to their tin boxes and have the customer pay for the priviledge?
"Yes and what business is dumb enough to put it's lowest paid employee right smack dab out in front as it's customer service representative? Yup. Banks".
"Right off the bat....the retail industry does. I have not yet come across a business that does NOT put their lowest paid employees right smack dab out in front as it's customer service. I can't think of one right now anyway. The more of a position in a company - the less paid they will be. It's just a fact in the business hierarchy world."
Yes, and the only way that "fact" will ever change is if we as consumers stop patronizing those businesses.
"I agree with you on stacking the withdrawals and getting od's for pending check card authorizations! What I say to everyone here is, when you know it's a bear trap - don't stick your foot in it!!! Banks truly capitalize off irresponsibility 99% of the time, As do most BUSINESSES! And yes, most of it is a cause of irresponsibility."
Please name ONE business that so clearly profits from "irresponsibility" that it searches for new ways to confuse and decieve consumers to add to it's business model the ways that Banking has done over the last say 20 years.
"People, let's get our priorities straight. Lets stop complaining about how banks are over-capitalizing off their irresponsible customers and how their free services aren't up to your standards. Let's start complaining about and how to fix a broken health care system and other very important topics."
Yes, let's steer ANY culpability for ANYTHING away from consumer banking so they can continue their grossly excessive profit taking. They have to make up for it somehow thanks in large part to their participation in the Sub-Prime mortgage mess they've heaped upon the economy.
"People will complain about free atm's more than how F*cked up the environment or even your city streets are. Things you pay for through taxes and the funds are being inappropriately used allocated incorrectly. People complain about gasoline, soooo monopolized but yet everyone still wants their big SUV's."
At least I can stare a person in the eye and ask them to be accountable to where my taxes are spent. If I don't receive an acceptable answer, I have the obligation as a citizen to vote the individuals out of their positions.
We can hardly say that about the Banking industry can we? If I hear the term "Market Forces determined our decision" one more time? I think I'm likely to puke.
Translation? "We didn't make our third quarter prediction of 25% profit over the second quarter"
"P.S. I will let you in on a little secret...if you really want to cripple the banking industry, don't spend more money than you have. Then they won't over-capitalize from your irresponsibility. 40% of bank revenue is from fees. When I was in college working full-time I enjoyed all the luxuries a bank could offer---for free!!!! How? don't overdraft!!!!!!!!!!!!!!!!!!!!!!!!!!"
Here's a better idea.
Cash baby.... Cash.
Fact is, the policies of TCF really do favor the bank more than you know, and you don't notice it until it starts to mess with their agenda.
I have closed my account because I live on the opposite side of the Rocky Mountains from the closest TCF, but now I have to drive to the closest branch because they received money into my closed account! Oddly enough, they would not receive money from my friend who was making a deposit for me WITH CASH to cover payments that I knew were going to be going through that week that I was closing my account. So... to no surprise, I received more overdraft fees from the very nice people. Not only was my friend giving cash, but the $ was going to be for the exact amount so that I didn't have to go through more hassle to close my account.
Now, because it truly cost me less to pay off the overdraft fees than to drive through the mountains to a convenient location, I have paid off the fees and I STILL have $200 in my CLOSED account. For awhile I had a small portion of my paycheck directly deposited there so I could keep the account open, but due to the diminishing service I was getting (during the time I decided to not put my full paycheck into their bank), but I immediately changed that when I closed the account. However, TCF still seems to receive part of my paycheck because "it takes a couple pay periods to make the change." Again, it is in my CLOSED account to which I have no access. Oh wait... Sorry. I lied. I do have access to SEE online that I have $200 in the account. I just can't spend it, withdraw it, transfer it or touch it. I can just look at it... very similar to looking at a priceless work of art being displayed at the Chicago Art Museum.
It truly makes sense, though! Art is about expression, emotion, passion. TCF is very much the same way! With great expression, TCF tells you when your funds available depending on how it makes their pockets feel, and with great passion they smile to tell you, "Please bend over as we make your deposit."
To those of you who are saying that the bank is great... it's only because you've needed your money only when it is convenient for them. Trust me. Put them to the test. Deposit only what you need to cover your bills, and the deposit the rest of your paychecks into a different bank. Watch the quality of service go down. The only reason I was changing my direct deposit was a matter of where I live in relation to the bank itself. Amazing what a difference in attitude of service!
Anyway, I'm not ranting and raving. I'm actually quite happy. And when I am near a TCF next, I will go in with a smile to receive my $200. Then, I will say to the teller, "Thank you for your time. Have a wonderful day." Then, I will walk away and disappear from that persons life until eternity. TCF will live on, and so will I... happily ever after.
I had my account deactivated, sent to collections, discharged (shows on credit report for 5 years), and reported to ChexSystems (reported for 5 years). This happened as my bank explained it to me: I had owed $47 and it went unpaid for 30 days.
I personally know people who have had far more owed for far longer and have not had this happen to them. The difference between those people and me is: Larger income and higher rate of deposit (deposit money into bank more often).
Since I have less money and have a lower rate of deposit I suspect Loss Prevention or some bean counters decided I was not profitable for them to keep as a customer. If you have higher rates of deposit and earn a decent income you will be preferred, even if you overdraft, because they will get the fee paid later, even much later then 30 days before they will report to credit bureaus and Chexsytems. I feel like this is class discrimination.
For those who want to say that it is the persons own fault for all and any overdrafts are brainless. Sometimes there are unauthorized uses, which can cause an “overdraft” (if there isn’t enough money in the account to cover it). My mother had this happen numerous times after she made a payment by check over the phone. She only authorized a one time transfer or payment. Every month when her bill was due, they would withdraw money without permission and leave her with overdrafts. After she paid the overdrafts, she contacted the unauthorized merchant and said to stop and they said they would. Next month, same thing happened. My point is that not all people who overdraft are mismanaging their accounts. It’s not mismanagement if you have a low balance.
In summary: Think hard about opening an account with a bank that discriminates against poor people. The checking account is free, but you will pay for it in the end.
Just my 2 cents (literally),
Former TCF banker
My boyfriend had fraudulent charges on his account. Someone got ahold of his bank card number and made online purchases, which caused his account to be overdrawn. Then, of course, he was hit with several overdraft fees. TCF fraud department investigated the charges and says because the 3 digit number on the back of the card was used to make these purchases, he had to be the one who had made them. So not only do they stick with overdraft fees, but they also call him a liar. Well, at this time he didn't have a lot of money in his account to begin with because he had been laid off from his job and hadn't been working. He couldn't pay all the charges as quickly as they wanted him to and gave him a date they needed to be paid by. He did pay the overdraft fees by that date, actually a couple days earlier. They claim he didn't and they sent him to check systems. He thought everything was fine and didn't know he had been sent until he went to another bank to open up an account and the would not do it because of the check system situation. So now he can't get an account with any other bank for 5 years. However, TCF informed him he could open up an account with them. Amazing! After not having an account for months. He decided he would go back to TCF because he needed a checking acoount and this would be the only option. They happily opened up a new account for him.
Already he is having problems again. We were out last night and he went to pay the check and his card was declined, causing me to pay. Well, he had deposited $2000 on Monday, so this shouldn't have happened. He calls today to find out why and they tell him it is because the check is not a local check, so it will take 5 days for it to clear. Friday would have been the fifth day. It should not take this long and how can they hold it by saying it's not local when they have branches all over. This is just a few of the negative things that have happened while he banked there.
Needless, to say I have been spreading the word for months not to bank at TCF.
I know intend on helping him fight this mess. Have an attorney friend willing to help.
Looking at all of these commments and talking to people who have had similiar experiences with this bank makes me wonder how they get anyone to bank there.
Now, TCF is not the best bank, no bank is. But, TCF is very good at what they do....which is to follow the rules and regulation out forth by the government.
To the guy that started this blog: I am sorry that you felt they were rude. I used the word felt because I was not there and will not accept your version of the story as true unless I have video footage along with voice recordings. They should not have been as rude as you say they were, but they were following policy. Checkbook and SSN are not forma of ID and for extremely large amounts (around $5000-$10000 and up) banks need to verify extra information. Secondly, shut up about the fees. You said that you drew your account down to $1 and abonded it and then a charge you didn't make came thorugh. Did you file fraud? Well, you didn't say so, so I will assume no. If you don't file fraud, TCF cannot assume you did not make the charge. Thirdly, get over it.
To the person with the online banking issue, the college student: You have access to online banking, I do not believe they would tell you otherwise. They may have said you do not have access to preferred online baking which is completley different. Again, get over it.
To the person who is upset about being able to use their card when they do not have money: Banks do not know what you spend until you spend it. There are transactions called pending transactions. They do not account for anything when you try to use your card. If you have a current(posted) balance of $20 and spend $10 at Caribou and go to spend another $20 at Best Buy, you will have fees unless you deposit money. If you don't like it, get overdraft protection on your account. Oh, and also, keep a register. Also, there this little thing called opting out of ATM and POS transactions which will not allow you to spend more than you current balance...pending transactions are still not included in that total.
To the person with the "at least you have enough money" comment: I apologize, that was rude. You have every reason to be mad.
To the people who called any bank a dueche: Your a dueche.
I know I said I did not like Wells Fargo, but that does not mean I think their inferior to TCF, they are a bank and so is TCF. They have their policies, and so does TCF. Grow up, learn how to manage your money, and don't blame others for your poor decisions.
Some last thoughts: TCF does not steal money, if you do not have it and spend, we will charge you. If you go to another bank they will do the same or worse. TCF charges per transaction, Wells charges per transaction and per day...that's $33/per transaction and $33/day that you are negative. Also, all banks lose records of deposits. Just because you go into the bank and the teller hands you a "handy dandy" receipt does not mean your deposit went through. There is a magical place downtown that reruns every transaction to make sure us tellers did it right, and if your deposit is "lost" it most likely was downtown because tellers bundle their work at the end of the day and send it down. I have been with TCF for 2 yrs now and have been a manager for the last year, and I have reversed a ton of OD fees because people cannot seem to keep track of their expenses. I am amazed at what some of you people have said here. You are ignorant, if you think I'm insulting you you are even more ignorant for not knowing the meaning of it. Work at a bank and you will understand what it feels like to be on the other side. I'm going to make a guess that most of you have been comlainers all your life or have had everything handed to on a silver platter. I ate ramen noodles for most of the years growing up and have been poor the last 5 years myself and I have had only 2 OD fees. If I can manage my accounts with barley any spending money (since it all goes to bills and school) you should be able to as well.
I'm sorry if there are some mispelled words, I was typing really fast and there's no spell checker on here.
Last comment: Get the f*&^ over it!!
Why I am not surprised to see a TCF employee being a smart ass....
Re-read what I wrote. The real issue is TCF refusing to give me money - which to this day still sits in a closed account because I won't drive 100 miles and physically go into a branch. They can mail it - they have told me as much. They just won't, and every "manager" that's supposed to call me back doesn't. Every time I've called I have to start all over as no one has any idea what I'm talking about.
TCF is a joke of a bank and I would venture to guess that a big part of that is because of employees that have attitudes like YOU.
I had a problem like yours, how I got around it was this:
Write/Type a letter to TCF telling them that you want to close account (account number). Please make check payable to (your name). And mail to me at:
(your name and address)
sign it and have it notarized.
That should help you. It worked for me. Good luck!
Not that you shouldn't be checking your bank transactions meticulously to begin with... but if you stick with TCF, be extra certain you double check EVERYTHING. And ALWAYS deal only with a manager... at least you get a bit more accountability that way. But all in all, there are far better options.
and i agreed with timothy statement of poorly trained workers. Most banks' position requires minimum of 2 years customer services elsewhere or some college. But TCF they just hire anyone who's willing to work.
HELLO IT GOING INTO 'MY' ACCOUNT!!
IT WAS WRITEN TO ME...
BUT IF THAT WASNT BAD ENOUGH THEY NEVER TOLD ME..IT DOESN'T EVEN SHOW UP ON MY ONLINE STATEMENT IT SHOWS AS POSTED... BUT THEY STARTED BOUNCING ALL MY CHECKS..AND THIS IS WITH THOUSANDS OF DOLLARS IN THE ACCOUNT....
SCREW THEM..ON TO THE NEXT PEICE OF SHIT BANK I GO
People had money missing out of their accounts for no reason, and people were missing deposits, too.
The managers there are terrible. Especially this hispanic one named Diana who should go back to Mexico because she's selfish and has no consideration for others.
I hope this bank goes down for good. It sucks. It's why I call them "Takes Cash Funds Bank" and Harris Bank rules in my book!
How is it our mistake, as a customer, when we make a deposit and they lose it?
I am so frustrated with TCF right now. I want my deposit to be in my account and it's not. So, where in the heck is it?
• Free Checking
• Free Online Banking
• Professional and Courteous Tellers (from what I have experienced)
• Late and weekend hours
• Had direct deposit (DD), my DD showed the funds being deposited on one day, they were not deposited until two days later. I had some checks written and purchased items, assuming those funds were available. Because they were not I had some overdraft fees. I spoke to a branch manager, showed her my register, my DD confirmation and pleaded my case. She kindly refunded the overdraft fees.
Things I do not like:
• Cannot call 800 number to retrieve a branch phone number
• Wanted to set up some IRA’s. I had a difficult time getting in touch with someone to do this. Once I did meet with someone he was not very professional. I’ve decided to open IRA’s elsewhere.
My nightmare started in July, 2007, when I got a letter from a collection agency stating that they were trying to collect $70 for TCF. The account in question had been closed FOUR YEARS prior, and TCF kept assessing monthly service fees for a closed account. Their error, right? Right.
For the past nine months, I have been harassed a the collection agency for something I did not incur. I have spoken to no fewer than 25 TCF employees, all of whom are basically clueless. The branch sent me to Customer Service, who sent me to another department, and on to another department, and another, all of whom apparently just enjoy passing the buck. You know the drill. No one wanted to bother with this. My letter to the Office of the President went unanswered. No surprise there.
Meanwhile, I'm still being bugged by the collection agency, and now I have a collection on my otherwise perfect credit. It kills me that no one, not one single person, bothered to fix this, though they all promised up and down that they would, since it was a "bank error."
Every time I get a phone call or letter from collections, I call TCF and have to go through everything all over again. It gets old. Especially when it results in the same unresolved issue.
Those people are idiots and have no concept of good customer service.
Thank you for allowing me to vent.
Like someone commented above, I just grew up last week and got me a REAL BANK.
There have been some salient points made here; and some so ridiculous, this sounds like a transcript from the Jerry Springer Show.
The moral of the story is:
1) The public school system in this country is clearly not working,
2) Take everything you read with a grain of salt.
Yes; TCF does make a lot of money from our mistakes and oversights, and no doubt from their own while handling our accounts, as well.
But they are really just a microcosm of our society. The "American Way". And what is that? Get yours, and screw the other guy.
Not unlike the IRS, the insurance companies, the oil companies: whatever they CAN get away with, they WILL get away with. Charging exorbitant, and seemingly arbitrary, fees for very minor overdrafts and the use of ATMs? Absolutely. Who's going to stop them? Our state legislators? Now THATS funny.
No; we should not write checks with money we don't have. And yes; we all agree to said fees when we sign on the dotted line as we open our accounts. But, is making profits in such a way ethical, or "right", in a society that we are wont to boast is the greatest, most advanced, and most civilized in the world?
Who can say. Any blogger? Any politician? Any theologian? Any starving human being?
According to their 2007 Annual Report, TCF Financial Corporation "earned a record $266.8 million in 2007". My guess is that they didn't do so while bestowing compassion upon the thousands of people living in poverty within a few miles of their corporate palace in Wayzata. Nope. "Let them eat cake".
Never the less, take my post, and all the others, with that grain of salt. Everything you read on the Internet is not, by definition, the truth just because it is on the Internet. TCF is the best, TCF sucks, there are weapons of mass destruction in Iraq... but, I digress.
People will argue and curse each other with their opinions as long as there are people. And banks, all banks, will probably not make profits by putting the interests of their customers before their own. But then again, neither will anyone else.
I work at TCF.
Write a letter requesting that your account be closed and the remaining funds be mailed to you. Have the letter notarized. Mail the letter to 801 Marquette AV, Minneapolis, MN 55402.
Bottom line - bank policies suck. But every bank has them. I've worked at more than one bank and all the crap listed on your poignant blog exists everywhere.
Happy banking to you at your new bank.
Thank God I escaped from such a horrible company and got a REAL job.
I have also been a customer of TCF for the past 4 years. I have had many misc. issues such as my boyfriend depositing a check and on the recipt they show my balance. He was not on the account and they have done this several times!!!!! I live with him so it's not an issue but when the bank is not following there own rules, what do they have to stand on???? Thay have also charged me for research fees verifying the check from my boyfriend that also banks with them, I had to call twice and talk to two different people to get them to reverse the fee. The most recent issue has been my balance jumping around like a bouncy ball when everything is either posted or pending. I checked a day ago and today there is a hundred dollar difference, I went to Carls Jr. 7-11 and bought cigarettes and I didn't buy gas so there is no way I spent $100.00 my boyfriend and I can't figure what is going on. long story short I would not bank at TCF again!!!!
My name was on my Mother's account for emergency purpose's Only [like we for elderly parents]:
Feb.21st, 2008 she was killed in a car crash by a man running a red light.
Feb.22, went into the bank [with a witness] and informed them of this, and asked the teller if he could Freeze the account. He said yes, there's no fee, just a click of a button, and he did it- No payments electronicly or otherwise will go out of the 0 balance account.
I also informed the Bank Manager of what happened, she checked the account and said it was frozen. Assured me the account was indeed frozen, and that No payments electronicly or otherwise will go out of the 0 balance account. [She knew I had taken what was in there out, to pay off the Funeral Home Balance].
A couple of days later, we dropped off my Mother's Death Cert. as proof.
At the end of the Month, they made a payment from the account- Her car payment- electronically.! An UnAuthroized Payment.! They were told Directly- That if this did come in- Not To Pay It.! Just incase the loan co. wasnt able to stop there request on time.!
They paid it out of there own pocket. Then charged a over draft fee. I went to the bank whe I got notice, and they told me I'd have to contact the office, and gave me the #.
2 weeks later they sent it to Collections - with more fee's. AND They had Already Placed this On My Credit Report.!!!
Called there Office-They sent me to there Regipnal Managaer: He was rude, insisted the payment was not done electronically.
Said he'd check on it, and call me back. [to figure out another rip-off scam tactic...]
When he called me back, he said yes, the check payment was done electonically. And it would be a bank error/unauthorized payment Eccept:
TCF has no evidence the account had never been frozen, and there's No evidence that we had ever been in to notify them of her death or anything else.!
He was rude, and no matter what I said threw the whole contact time, is that they expected me to take the money in, constantly.
His final words: Take the payment in, and we'll see if we can get it off your credit report then.
See???? They didn't even garrentee it would come off...omg...
They destroyed a Legal Document.!
I'm handicap, my Mother was my only trans to work, we were best friends, I have no way of getting a round, I'm devastated.!
I now have No Income, I can't put any money out, I don't know how a class action lawsuit works etc...but would join one I think...
But I am getting a Lawyer, for not only the account issue, but for Slander [on my Credit Report.!] and Pain and Suffering they are causing me.!!!
Mona then said she processed the instant wire transfer, and 4 hours later I call up asking the status, she then takes 30min to tell me a routing number is wrong.
Come to find out it was NOT wrong, and next thing you know she cant process this instant transfer until Monday the 7th of July 2008.
Now I am stuck without a car, the people who I am buying the car off of think's I am full of crap because they never heard of a Bank doing this, saying a routing number is wrong when it is not.
But what is someone to expect when you are taking out a good amount of that banks money to another bank, which is the competition. TCF shows here that if you try to take money away, they make it near impossible, with fake problems and errors.
So Stay away from this bank, unless you want to have over $8,000 in limbo where its non refundable, so if these people sell the car, Im not only out a car, but over $8,000 , because you can NOT reverse a wire.
Thanks Mona, you made this 4th of July one to remember. A ruined one, and now I have to live with not knowing what the hell is going on with my money that is in limbo until monday.
If I had Mona's last name it would be posted here because she deserves to be called and told how great of a bank manager she is. NOT.
I hope you stuff your face this holiday Mona, because come monday you will get a call from me ever 1 min after 9am EST until you get this instant transfer done.
For anyone who thinks this is just a specific problem to this location, please cut/paste the below link, which is to a google search to show how many other websites / complaints are out there for this lovely bank :
I am in line yesterday, the usuall 20 customers in line 2 people working, and everybody else not working at TCF LOL My buddy is there and makes a few comments about the laziness, and I get a dirty look from the Branch manager Maria at TCFbank in chicago at the Brickyard, just want everyone to know who she is!!
I finally get up there, she says nothing to me, no look, no nothing. Processes my transaction. I leave. The next three times I try to use my debit card, and is declined for $10 purchases. I call, they say it was compromised. They said why did you come in and get it deactivated? I went in I said and cashed a check, tahts it. They said that Maria, the branch manager at the branch i was at yesterday, deactivated my card, and had listed no purposes why. There you go, I have now filed a criminal complaint for bank fraud, and I am suing her, and TCF Bank for damages including, my time, the embarrasement of everyone looking at you after you cannot cover $10, and defamation of character. Good Old TCF!!!
With that said, I am a current TCF customer/former employee and have mixed feelings about the bank. "They" are not all terribly bad. When I was an employee, I'd like to think I treated customers with respect and courteous service (for the most part). Knowing I am not perfect, I am sure I have given an undeserving victim attitude but I have received plenty in the same. And, I agree giving people the run around doesn't make much sense but some does it to annoy customers other does it because they follow "policy". Really, there is no right or wrong -- just real aggravating.
Working behind the counter for most part of my career life, I qualify to say it isn't easy dealing with people (in general) especially people and/with money. For those who believe they are wrongly treated by TCF employees, they also could be the ones creating a hard day for those same employees. In truth, I don't believe TCF employees are out to ruin a customer's day.
My personal/professional opinion regarding TCF bank is "what you see, is what you get." TCF intentionally targets people who are financially ignorant. Does that make them cruel, maybe -- maybe not. I see it as a give/take relationship. They are a for-profit business and need income to support their staff, costs, etc. If individuals do not learn to keep their bank statements/nor view them, TCF will prey on them like an eagle preying on a mouse. My advice: reconcile bank statements, keep all records and sacrifice a smile when you approach the counter after a long wait (applies to all types of transactions -- not just TCF Bank records.)
In hindsight, I have no regrets working/banking with TCF because through them, I learned a lot about banking. I do keep a couple of accounts because of their convenient hours/friends still working there ;). I am indifferent but would not invest too much in big banks. Small community banks and credit unions is best for quality service and, loans. <---side note, check that out for time of need!
Thanks all for listening to me ramble on. I only accept good comments; please forward any criticisms and complaints to TCF Customer Service. =)
It all comes down to the golden rule that we all have been taught in the first grade... "Treat others the way that you would like to be treated." And that goes for dealing with bank, to relationships with any person, to co-workers, to the guy at the fast food place. We all need to work to support ourselves. It's neither here nor there what happens it all come down to being nice is gonna get you farther then being mean or yelling.
This page can only show 200 comments...and yes, there are more. Click here to keep reading the comments.
Post a Comment
Links to this post:
Subscribe to Posts [Atom]